Athens, OH 29 September 2011 – One of my classes this year is ISE 433, Industrial Computer Simulation, which focuses on modeling a system. This could either be from a manufacturing or a service type system. One of our weekly projects focuses on the service industry and requires us to build a model for a ficticous restaurant called “King’s arm”. The restaurant has four barmaids and fifty drinking classes in the system, the objective is to find the utilization of the workers. The main tasks of the workers are to pour drinks for patrons and wash the glasses. These tasks are assigned certain distribution times located within the model logic.
The program that is being utilized is called SIMIO. In the screenshot you can see customers entering and leaving the system, as well as patrons at the table area (this is represented by the cans in the queue). The main focus of building these models is to show how long customers might have to wait to get a drink, as well as the worker utlization. In this model it was discovered that less than 50 glasses could be used, reducing the amount of inventory needed on hand. Also worker utlization was increased after I added a second serving station. Models such as these give engineers valuable tools to make decisions or to relay information. They can help save costs and increase productivity for various systems.





